Course Manager:
Katherine Adelberg
Library Management Consultant
512.463.5475 or 800.252.9386 (Texas only)
Email Katherine

Technical Support:
Naomi DiTullio

512-936-2586
Email Naomi

Get on the Bus provides a complete introduction to all elements of reference work. The content is courtesy of the Wyoming State Library, but has been modified to fit this learning management system format. Content includes the following different lessons: the Reference Conversation, Virtual Reference, Roving Reference, Library Guides, Image Searching, Widgets for your Library, Advanced Google, and Keyword Searching.

9 CE hours, SBEC eligible provider #500799

Instructor:
Naomi DiTullio
Email Naomi

It can be a real challenge to provide quality customer service while dealing with real people and real problems. During this self-paced course, Jeanette Larson (Larson Library Consulting) helps library staff learn to communicate effectively, provide good customer service, respond appropriately to complaints and defuse disruptive behavior. Recorded webinar sessions focus on working with youth, addressing common problems we encounter in working with patrons, and more.

8 CE hours

Instructor:
Kyla Hunt
Email Kyla

This course is intended solely for Texas library staff.

This is the second online course for the Small Library Management Program, the Texas State Library's educational program that provides management and foundational library skills to those without Master's degrees in Library Science and work in small community (25,000 or less population) libraries in Texas. The topic of this course is Reference.

10 CE hours