Naomi DiTullio
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It can be a real challenge to provide quality customer service while dealing with real people and real problems. During this self-paced course, Jeanette Larson (Larson Library Consulting) helps library staff learn to communicate effectively, provide good customer service, respond appropriately to complaints and defuse disruptive behavior. Recorded webinar sessions focus on working with youth, addressing common problems we encounter in working with patrons, and more.

8 CE hours